Refund Policy

Last updated: June 15, 2026

1. Product type

Join Wedding is a digital product — a one-time purchase for a web-based wedding invitation website with a fixed hosting period (currently 12 months). There is no subscription and no recurring charge. No physical goods are shipped.

2. Full refund window — 14 days

You may request a full refund within 14 days of purchase, provided your wedding has not yet taken place. No questions asked — simply email us and we will process the refund.

This 14-day window applies regardless of whether you have published your wedding site. If you have published it, your site and all RSVP data will be deleted upon refund.

3. After your wedding

Once your wedding event has taken place, refunds are no longer available. Your wedding site remains active for the full hosting period included in your purchase. We stand behind our service — if you experience a technical issue that prevents guests from accessing your site or RSVP on your wedding date, please contact us and we will work to find a fair resolution.

4. How refunds are processed

All refunds are processed through Creem (Creem Global Ltd), our Merchant of Record. Creem handled your original payment and will process the refund to the same payment method. Typical processing time:

• Refund initiated: within 3 business days of your request.
• Funds returned: 5–10 business days after initiation, depending on your bank or card issuer.

5. How to request a refund

Email [email protected] from the email address you used at checkout. Please include:

• Your purchase date (or the Creem order/invoice number, if available).
• Your wedding date.
• A brief reason (optional, but helps us improve).

We aim to respond to all refund requests within 3 business days.

6. Chargebacks

We kindly ask that you contact us before initiating a chargeback (dispute) with your bank. We resolve most issues directly, faster, and without the complications of a formal dispute process. Chargebacks incur processing fees from payment providers, and unresolved disputes may affect your ability to use Creem-powered services in the future.

As Merchant of Record, Creem reserves the right to issue refunds within 60 days of purchase at its discretion to prevent chargebacks.

7. Exceptions

In rare circumstances (e.g. the Service was completely unavailable on your wedding date due to an issue on our end), we may offer a refund or credit outside of the standard policy. These are handled on a case-by-case basis — please reach out and we will do our best.

8. Contact

For any refund-related questions, email [email protected].